Today, a single report generates dozens of scattered messages
An incident reported by email, a call to the service provider, an SMS to the technical team, a note in the logbook, a voicemail left unanswered. When it's time to report, it's impossible to reconstruct who said what, when, and what decision was made. The manager wastes time reconciling channels that don't talk to each other.
A report resolved — without a single email
🔒 Internal exchanges · not visible to the user
Users, internal teams, external service providers — each conversation remains distinct, but all appear in the same chronological thread. You see who said what, in what order, without reconciling your emails, SMS and notes.
Chat with each contact without leaving the thread
With a user, between pros, with a service provider, or any combination — each exchange stays in the same report context.
Involve a service provider in one click
Invite an external service provider by single-use SMS. No account to create, no app to install. They join the conversation directly.
Stay in control at every step
Mark as resolved, reject, moderate a user, leave a report, involve another team — everything is done from the same interface.
In the field as in the office
The pro mobile app gives access to the same complete messaging. Prioritize interventions in real time, wherever you are.